Warranty Information During Our Temporary Closure

In the unlikely event that you have a warranty issue, we want to make sure you are taken care of.

Please do not hesitate to contact a licensed third-party garage door professional, of your choosing, to assist you in our absence. When we return, we will review your claim. If it is approved as a warranty, we will reimburse you for either our initial charge or the third party’s repair fees, whichever is lesser. 

To submit a claim:

Please send the following information to office@goldengatedoors.com

- Include your address and the word WARRANTY in the subject line. 

  1. Documentation of the issue. Please provide a written statement along with video and photo evidence of the issue you are experiencing. Lack of evidence will prevent our ability to determine the validity of your warranty claim.

  2. A copy of the paid and dated invoice we provided you upon our service. Our standard labor warranty is one year unless stated otherwise on your invoice.

  3. A copy of the paid and dated invoice from the third-party garage door professional of your choosing. We will require the invoice provide a detailed account of the issue and the provided solution.

  4. We support you choosing the third-party garage door professional of your choice to come out to assess or repair your issue. However, claims will only be approved if your third-party contractor is a fully licensed garage door specific professional.

  5. Please retain any parts that may be replaced by the third-party garage door professional of your choosing. We reserve the right to retrieve said parts to determine warranty status or to obtain manufactures warranty reimbursement upon our approval of your claim.

 

Claims will be reviewed in the order they were received. Estimated time frame for claim review: March-April 2021

Crockett, Port Costa, Rodeo, Hercules, Pinole, El Sobrante, San Pablo, Richmond, Point Richmond, El Cerrito, Richmond Annex, Albany, Kensington, Berkeley, Emeryville, Oakland, Piedmont, Alameda
Golden Gate Overhead Garage Door Co. 

Owner: Tim Humann

Golden Gate Overhead Doors

4071 San Pablo Dam Road, Suite E525

El Sobrante, California  94803

*Please call for an appointment. This is not a retail location.* 

 

Mailing Address:

PO Box 75

Port Costa, Ca. 94569

 

Call or Text: 

(510) 222-5128

 

Email: Office@GoldenGateDoors.com 

Bay Area Service Area 

Crockett, Port Costa, Rodeo, Hercules, Pinole, El Sobrante, San Pablo, Richmond, Point Richmond, El Cerrito, Richmond Annex, Albany, Kensington, Berkeley, Emeryville, Oakland, Piedmont, Orinda

(510) 222-5128
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Licenced - Bonded - Insured 

CA License #983805    

El Sobrante, CA 

© Golden Gate Overhead Garage Doors